CRM

The Comprehensive Beneficiary Relationship Management System provides support services, complaint handling, and suggestion management for all beneficiaries, employees, visitors, and external entities. It enables users to submit inquiries, requests, suggestions, and complaints through multiple channels such as web portals, mobile applications, and SMS. The system allows operators to directly communicate with beneficiaries based on the type of issue, either through the website or messaging services, ensuring fast and effective support and consultations.