SkipQ virtual queue system

The SkipQ virtual queue system is a comprehensive digital solution that streamlines the process of reserving spots in games and entertainment activities via a chatbot operating through WhatsApp. This eliminates the need for visitors to stand in traditional queues and significantly enhances their experience.

The system aims to reduce waiting times, improve operational efficiency, and increase visitor satisfaction. It is a flexible tool that supports organizers in managing crowd flow and delivering a smoother, more organized experience.

The virtual queue system consists of three integrated smart portals:

• Supervisor Portal: Used to define event locations, games, and specify capacity and time slots for each game.
• Game Operator Portal: Responsible for managing visitor flow and organizing queues according to priority.
• WhatsApp Chatbot: Enables visitors to register, reserve games, inquire about expected entry times, and receive instant notifications.

The system allows visitors to book multiple games simultaneously and provides interactive surveys and reports that help organizers enhance performance and improve future event planning.